Identity Verification Overview

Verifying your identity helps prevent fraud and ensures that no one, except you, is able to use your payment information to make exchanges. Depending on your exchange preferences, you can choose between two methods of verifying your identity, Tier 1 and Tier 2.

Tier 1 verification is the most basic method of verifying your identity. It will allow you to trade up to $1000 worth of cryptocurrency per year on Swap, our in-wallet crypto-to-crypto exchange.

For Tier 1 verification, you’ll just need to verify your email address and provide your:

  • Country of residence
  • First name, last name, and date of birth
  • Residential address

Tier 2 verification will allow you to trade up to $25,000 per day on Swap and participate in our airdrop program. Your personal information and documents are reviewed by ID verification software, as well as our support agents.

In most cases, acceptable forms of ID will include a passport or driver's license. To see which documents are accepted by country, click here.

For Tier 2 verification, you’ll need to complete all of the above steps for Tier 1 verification, as well as:

  • Verify your phone number
  • Upload identity document
  • Take a picture/video of yourself

If your submission for Tier 2 verification is clear and consistent, the automated verification may take anywhere from 5 minutes to 2 hours. If there are problems with the automated verification and manual review is required, it may take approximately 5 business days. This timeline may vary slightly if there are any significant increases in submissions requiring manual reviews. We’ll stay in touch throughout the verification process, and you can shoot us a question any time on Twitter or by opening a support request.

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